Eligible Returns

A standard, non-personalized item may be eligible for return or exchange when:

• It is not customized, personalized or produced to a special customer specification.
• It has not been worn beyond what is reasonably necessary to inspect fit and appearance.
• It shows no scratches, dents, deformation, impact damage or other signs of actual use.
• It has not been resized, engraved, repaired, refinished or otherwise altered by the customer or a third party.
• All original components and included accessories are returned.
• You contact MENSSKULL within 30 days of confirmed delivery and obtain return instructions before shipping it back.

Normal inspection and fit checking of an unused item are different from daily wear. Opening ordinary packaging alone does not make an item used. Eligibility under this voluntary program is confirmed after inspection, subject to applicable consumer law.

The 30-day request period begins on the date tracking shows the order was delivered. Contact us within that period. Any shipping-back deadline after authorization will be clearly stated in the return instructions. Mandatory legal time limits take precedence where applicable.

Items That Cannot Normally Be Returned

The following exclusions apply to change-of-mind requests under our voluntary program, subject to applicable consumer law. They do not exclude support for seller errors, defects or other mandatory remedies.

Custom-Size and Made-to-Size Jewelry

Jewelry specifically manufactured, resized or altered to a customer’s special size or measurement may not be eligible for a change-of-mind return or size exchange once production has begun. This may include special ring sizes outside a product’s normal specification, customer-supplied measurements, custom bracelet or chain lengths and structural changes requested for an individual order.

A normal dropdown size is not automatically a custom size. The restriction applies only where the item is genuinely made or changed to an individual customer specification and that status is disclosed before purchase. If we correctly produce the confirmed special measurement, later fit preference or incorrect self-measurement does not automatically create return eligibility. If we produce the wrong confirmed size, we will review the case and provide an appropriate remedy.

Personalized and Custom Jewelry

Genuine personalized or custom-made products generally are not eligible for change-of-mind returns or exchanges once production has begun. Examples include customer-requested engraving, fingerprint or photo jewelry, names, initials or custom text, submitted artwork or logos, one-off designs, bespoke construction and custom material requests. This restriction does not apply to a stock design merely because its decoration resembles engraving or its URL contains the word custom.

Review spelling, artwork, measurements and customization instructions before production. If MENSSKULL makes an error compared with the confirmed instructions, we will review it for correction, replacement or another appropriate remedy.

Worn or Used Jewelry

Items showing actual wear are not eligible for a standard change-of-mind return. Evidence may include use-related scratches, abrasion, dents, deformation, bent components, damaged links or clasps, stretched chains, impact marks, heavy contamination, residues from extended wear, unauthorized polishing or alteration of the original finish. Reasonable inspection of an unused item is not daily wear.

Customer-Caused Damage

Damage caused after delivery through impact, excessive force, misuse, accident, improper care or unauthorized modification is not covered by the voluntary change-of-mind program. Examples include a force-bent ring, a snagged or pulled chain, a misused clasp, a moving mechanism damaged by forcing it, stones damaged or lost following impact and tool-related damage. This exclusion must not be used where evidence indicates arrival damage or a manufacturing defect.

Earrings and Hygiene-Sensitive Items

For hygiene reasons, pierced earrings or other hygiene-sensitive jewelry may not be eligible for change-of-mind returns after being worn or after a hygiene seal, where supplied, has been broken, to the extent permitted by applicable law. Unworn items with any applicable hygiene protection intact may be reviewed under the normal policy. This does not exclude claims for defective or incorrect items.

Altered, Resized or Repaired Items

Items resized by anyone other than MENSSKULL, engraved after delivery, repaired by a third party, soldered, cut, shortened, lengthened, mechanically modified, refinished, aggressively polished or structurally altered are not eligible for a standard change-of-mind return. Contact us before arranging third-party work if you suspect a manufacturing defect. Mandatory rights are not automatically lost merely because an unrelated alteration occurred.

Final Sale Items

Only products explicitly marked Final Sale or Non-Returnable before purchase may be excluded from change-of-mind returns, subject to applicable consumer law. Items will not be retrospectively classified as Final Sale. This does not exclude remedies for defects or seller errors.

Wrong, Damaged or Defective Orders

Please contact [email protected] if you received the wrong product, your item arrived damaged, you suspect a manufacturing defect, MENSSKULL produced the wrong confirmed size or personalization, or an important specification materially differs from the confirmed order or product description.

Include your order number, a description of the issue and clear photographs where relevant. Packaging photos can help with arrival damage; measurement photos can help with claimed sizing errors. We will review the available evidence and provide an appropriate repair, correction, replacement, exchange, refund or return-shipping remedy according to the circumstances and applicable law. The voluntary 30-day window does not shorten mandatory defect or non-conformity rights.

Ring Size Responsibility

Verify your ring size before ordering. Supplying the exact size you selected or confirmed is not a MENSSKULL manufacturing error simply because your measurement was wrong or your fit preference later changes. An eligible standard item may still qualify for an exchange under the general conditions. Genuine custom-size work may have change-of-mind restrictions once production begins. Contact us if the supplied size differs from the confirmed order.

Handmade Variation

Small variations in hand-finishing, oxidized areas, polishing, texture or stated approximate weight may occur and do not automatically constitute a defect when the item remains materially consistent with its description and confirmed specifications. This does not excuse the wrong product, wrong material, wrong confirmed size, missing components, significant structural defects or material differences from the order.

Sterling Silver Oxidation

Natural silver tarnish or oxidation during normal ownership is not, by itself, a manufacturing defect. Intentional darkened recesses may be part of the design. Genuine material or manufacturing defects remain covered by applicable rights.

How to Request a Return

1. Email [email protected] with your order number and the reason for your request.
2. Include relevant item, packaging or measurement photographs where available.
3. For a voluntary return, wait for authorization and the correct return address and instructions before shipping.
4. Follow the case-specific shipping instructions and any clearly stated shipping-back deadline.

Do not send merchandise to an address on the parcel or shipping label unless our support team confirms it as the returns address. Unauthorized parcels may be delayed if sent to the wrong facility; this does not automatically forfeit mandatory rights. A statutory withdrawal or cancellation notice may be made in any legally permitted manner and does not require prior discretionary authorization.

You may also use our contact page for order support.

Return Shipping

For verified MENSSKULL errors, wrong items, arrival damage or confirmed manufacturing defects, we will provide an appropriate return-shipping solution consistent with applicable law. For approved change-of-mind returns of eligible items, return shipping is normally your responsibility unless we confirm otherwise or applicable law requires a different outcome.

Refund Inspection

Receipt of a returned parcel does not automatically approve a voluntary refund. We may inspect identity, condition, completeness, signs of wear, customization, damage, unauthorized alterations and compliance with the approved request. Any statutory refund deadlines and limits on deductions remain applicable. Approved refunds will be made through the original payment method where reasonably possible. This policy does not introduce a restocking fee.

Consumer Rights

This policy governs MENSSKULL’s voluntary return and exchange program. Nothing in it excludes, restricts or replaces rights that cannot legally be excluded under consumer laws applicable to your order, including statutory cancellation or withdrawal rights and rights for defective, incorrect, damaged or non-conforming goods.

If any provision conflicts with mandatory consumer law, the mandatory legal requirement takes precedence. All restrictions are subject to applicable consumer law.