Returns & exchanges
30-day return and exchange support for eligible orders.
MENSSKULL provides a 30-day return and exchange policy from the date you receive your order, with clear rules for eligible products, damaged items, wrong items, and approved returns.
Return and exchange requests must be made within 30 days from the date you receive your order.
Incorrect items, damaged products, quality defects, or sizing errors caused by us are covered after review.
Do not send items back without authorization. Customer service will provide the official return address.
What is your returns policy?
MENSSKULL offers a 30-day return and exchange policy from the date you receive your order. We provide full coverage for incorrect items, damaged products, quality defects, or sizing errors caused by us. Items that are customized, used, or returned after 30 days are not eligible for a refund or exchange.
Wrong item or damaged order
If you received the wrong item, contact [email protected] with your order number and clear photos of the item received. If your order arrives damaged, take photos of the item, packaging, and shipping label, then email them within 30 days for review.
Return process
Questions, answered clearly.
Can customized items be returned?
Customized, personalized, used, or returned-after-30-day items are not eligible for refund or exchange unless the issue is caused by us and approved after review.
Who pays return shipping?
For approved cases involving incorrect items, damaged products, quality defects, or sizing errors caused by us, MENSSKULL will cover return shipping costs.
Where do I send my return?
Do not send items back before approval. Customer service will email the official return address and instructions.
Start a return or exchange request
Use the form below and include your order number, issue type, and photos if relevant.
Need help before sending anything back?
Contact support first so your return or exchange can be reviewed correctly.
MENSSKULL trust and support
MENSSKULL makes men’s 925 sterling silver jewelry with clear product guidance, order support, shipping information, and return help so customers can review the brand before choosing a piece.
Review material, sizing, product photos, and collection guidance before checkout.
Use shipping, tracking, returns, and customer help pages when checking an order.
Contact support, read policies, and review the MENSSKULL philosophy from one trust cluster.
